Privacy policy
Privacy Policy
Last updated: January 15, 2025
This Privacy Policy explains how Jade Nutrition ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, make a purchase from, or interact with jadenutrition.com (the "Site") and related services (collectively, the "Services"). By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.
Information We Collect
Information You Provide
We collect personal information you voluntarily provide when you use our Site or Services, including:
- Name, email address, phone number, and shipping/billing addresses
- Order details and payment confirmation (collected by our payment processor)
- Account login credentials (if you create an account)
- Communication data (e.g., messages sent via contact forms or support channels)
Information We Automatically Collect
When you use the Site, we may automatically collect:
- IP address, browser type, device information
- Pages visited, time on site, and actions taken
- Cookies and tracking technologies for analytics and personalized content
For more details on cookies, see Shopify’s Cookie Policy: shopify.com/legal/cookies
Information from Third Parties
We may receive information from third-party services, including:
- Shopify (ecommerce platform provider)
- Payment processors
- Marketing platforms or advertising partners
- Analytics tools
We treat this information in accordance with this Privacy Policy.
How We Use Your Information
- To process orders, deliver products, and manage subscriptions
- To provide customer support and respond to inquiries
- To personalize your experience and improve our Services
- To send transactional or promotional communications (you can opt out at any time)
- To detect, investigate, and prevent fraud or misuse of the Site
- To comply with legal obligations
Sharing Your Information
We may share your information with:
- Service providers (e.g., Shopify, payment processors, shipping partners)
- Marketing and advertising platforms to deliver personalized content
- Affiliates and internal business units
- Legal authorities when required by law
- Third parties with your consent
We do not sell your personal information.
Data Security
We implement reasonable technical and organizational safeguards to protect your data. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain your information as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your location, you may have the right to:
- Access or receive a copy of your personal information
- Correct or update your information
- Delete your data, subject to applicable legal retention requirements
- Withdraw consent for certain processing
- Opt out of marketing communications
To exercise your rights, email us at support@jadenutrition.com.
Children’s Privacy
Our Services are not intended for children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us information, please contact us for deletion.
International Users
Your data may be processed or stored outside your country. When we transfer personal information internationally, we use lawful safeguards such as Standard Contractual Clauses.
Third-Party Links
The Site may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.
Contact Us
If you have any questions about this Privacy Policy or your data, contact us at:
Email: support@jadenutrition.com
Website: www.jadenutrition.com