Refund policy

Return and Refund Policy

Last updated: January 15, 2025

At Jade Nutrition, we are committed to delivering high-quality products and a positive customer experience. To support this, we offer a 90-day money-back guarantee exclusively for first-time subscription orders.

90-Day Satisfaction Guarantee

If you are not satisfied with your first subscription purchase, you may request a full refund within 90 days of the delivery date. This guarantee is valid only for your initial subscription order and does not apply to one-time purchases, repeat orders, or subsequent subscription shipments.

Refund Eligibility

- Refunds are only available for first-time subscription orders.

- Subsequent subscription renewals and one-time purchases are not eligible for a refund.

- Limit one refund per customer and household.

- Refund requests must be submitted within 90 days of the original delivery date.

- Proof of purchase may be required.

How to Request a Refund

To initiate a refund request, please contact us at support@jadenutrition.com with your order number and the reason for your request. Our customer support team will review your request and, if eligible, issue a refund within 5–7 business days. No product return is required.